Want a Better Patient Experience? Take These 7 Steps
Everyone’s talking about it. What is the “it”? The “it” is how do we, as hospitals, improve our patients’ experience. How do we take a stressful, sometimes emotional, often confusing stay in a hospital and turn all of those adjectives into positives? There’s no single answer to that question, as evidenced by the many sessions devoted to patient experience at this week’s HIMSS conference.
There are a few proven strategies, though, that we know make a difference. In 40 years of having worked with hospitals of all types, sizes and locations to help them answer the patient experience question, we have uncovered some consistent best practices that any hospital can implement.
One of the biggest opportunities a hospital can leverage is to make better use of the technology investment they’ve already made. And the easiest place to start is with your patient room televisions. Who doesn’t already spend a chunk of their hardware budget on hospital-grade TVs for patient rooms, waiting areas and public spaces? For many hospitals, that expense is still just that – a big expense with no real connection to better patient experience, or improved outcomes, or more efficient workflows for your teams.
Why not turn those hospital TVs into state-of- the-art communication and patient education portals? Hospital-grade televisions (and even bedside touchscreens and tablets) can become the source through which nurses deliver patient education, patients control their room comfort and make special requests, and ancillary departments can respond to patient requests and feedback in real time.
Many hospitals take the interactive approach a step further, bringing interactivity on the TV screen into conference rooms, waiting rooms and lobbies.
The good news is these systems can be implemented quickly, with minimal impact to your IT team and with virtually no new equipment purchases.
That’s just the beginning. Our new e-book shares more on this strategy and six others that we know from experience work to improve the patient experience.