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Sentrics Acquires Connected Living, Creating a Resident Engagement Giant

All Posts October 21, 2022

Last week, Sentrics, a senior living technology leader, announced the acquisition of Connected Living to strengthen their position as a resident engagement powerhouse. With the addition of the Connected Living technology, Sentrics Engage360SM will create a unique wellbeing engine to offer recommendations for personalized engagement for every resident, improving their overall experience and satisfaction. 

“Residents who stay socially engaged are more likely to experience longevity with vitality,” said Peter Bailey, Chief Executive Officer of Sentrics. “While COVID highlighted the negative effects of social isolation, the fact remains that it’s difficult to continually engage a resident on his or her individual terms. Our Engage360 resident engagement platform makes it easier for residents to engage right through a technology they already know—their TV—while also providing staff with unique tools to identify when a resident may need more help engaging. The Engage360 and Connected Living technologies complement each other, while also giving us the ability to impact the lives across more acuity levels more quickly with more functionality.” 

“We at Connected Living are excited to join the Sentrics family,” said Brian McWade, former President at Connected Living and now the Chief Product Officer at Sentrics. “The combination of our Connected Living technology and the Engage360 suite will give operators more ways to engage residents and satisfy their unspoken needs.” 

As a result of this acquisition, Sentrics now has three engagement platforms it owns and markets. According to the company, they will retain the best features of each solution, including Connected Living’s powerful integrations and flexible content management system and the E3 smart room approach. Sentrics also plans on expanding on other capabilities, such as mobile access across all acuity levels. Through the consolidation of all engagement functionality into the Engage360 platform, senior living communities will be able to take advantage of the Sentrics360SM suite, an integrated solution that provides a 360-degree view of the physical, medical, social and behavioral needs of each resident. 

“The Engage360 integrated platform will provide one experience from the hospital bed to memory care and every step in between,” said Bailey. “By moving the technology into a familiar experience, operators can expand engagement to every resident, regardless of the neighborhood in which they reside, a personalized experience that is also familiar and suited to their care and experience needs.” 

 

Personalized Engagement at Every Resident’s Fingertips 

“The active market is emerging today and largely underserved,” said McWade. Engage360’s integrated platform will offer features no other competitor can match, from telehealth calls to gauging resident wellbeing and nudges behavior. The integration will provide the right engagement tools for each level of acuity. Engagement in independent living will look very different from engagement in skilled nursing.  Residents of assisted living may have the most comprehensive engagement solution, including menus, activities, exercises, and emergency telehealth. 

McWade added, “Giving Independent Living residents the ability to take Engage360 throughout the community with them, switching from the TV to a smart device and back again, will be key. These residents cherish their independence, and don’t need the platform to challenge them physically or mentally. At the same time, skilled nursing patients need a lighter engagement version that does more to challenge their minds and spirits, while providing more sophisticated access to on-call physicians.” 

 

One Platform, One Experience Across Acuity Levels 

As residents progress through acuity levels, they and their families will receive a consistent and personalized engagement experience with Engage360. While functionality may vary, each neighborhood’s user interface will appear and behave the same. 

“Consistency is a key goal as we integrate technologies into a platform more powerful than the sum of any of its parts,” said McWade. “We want residents of a Sentrics-powered community to feel comfortable with the technology they have wherever they are within the community.” 

 

Leveraging the Sentrics360 Suite 

Engage360 customers will now be able to take advantage of the fully integrated Sentrics360 suite. Through this integrated suite of solutions, communities can move from reactive to predictive care. Providing them with a 360-degree view of residents’ physical, medical, social, and behavioral status to help anticipate needs and prevent adverse events. There are four parts to Sentrics360:  

  • Ensure360SM: RTLS-based eCall combines location, sensor, and rules-based information with traditional nurse call technology to make caregivers more efficient and improve outcomes
  • Entertain360SM: Elegantly simple entertainment solutions that bundle TV, voice, Internet and DVR to create an affordable entertainment package that delights and differentiates  
  • Engage360SM: Personalized engagement platform that helps residents interact with the community and family, gauge, and nudge overall wellbeing, and provide fingertip access to additional healthcare services 
  • Enrich360SM: An AI-based platform that uses machine learning to recognize and predict health events so that operators can act to prevent them  

 “Sentrics went on a rapid buying spree to acquire and integrate six leading technology companies and then launched Ensure360, Entertain360 and Engage360 in 2020. It has continued that spirit of acquisition with Connected Living,” said Bailey. “The market is changing fast and point solutions that force understaffed communities to integrate and troubleshoot technology problems hinder an operator’s ability to move quickly. We believe that the only way to help senior living communities thrive in today’s market is to integrate “best-of” technologies and provide operators, and the rest of the industry with unique insights that help them improve care outcomes, reduce risk and create a better, more differentiating experience for residents, families and staff.”  

 

Sharing Need-to-Know Information 

Engagement programs are primarily designed to benefit residents, but most solutions neglect to think about the impact of the data for your staff. Every Sentrics solution collects and analyzes data about the resident, allowing caregivers to gain unique insights into the needs of residents that are not visible to the naked eye. Caregivers, directors, family members, and the entire healthcare and community ecosystem can all benefit from the insights Enrich360 provides. 

“Engage360 collects an enormous amount of data about resident activity from the number of clicks it takes to open an application to the activities registered for and not attended,” said Rick Taylor, Chief Strategy Officer for Sentrics. “While this information can provide insights into a resident’s decline, it is even more powerful when we combine it with information collected from the suite of solutions. When we know that a resident wasn’t sleeping at night, and an in-room camera has detected a new hazard on the floor, our integrated platform can send a fall risk alert to the nurse desk so that someone can react before that resident actually falls.” 

 

Take a look at Engage360 

Engage360 transforms resident TVs into a social, health, and wellness engine that improves whole health, increases satisfaction, and enables more proactive action to help a resident activate their best day every day in your senior living community. And with the Sentrics acquisition of Connected Living the solution stands to become even more powerful. To find out more about how Connected Living technology will enhance Engage360 or about any of the other Sentrics solutions talk to a sales executive today by filling out a form HERE or by calling (888)988-8210 

 

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