What’s the Beef? Patients Say Noise, Poor Communication
Noisy rooms and poor communication practices top the chart of patients’ most common hospital gripes, according to a survey conducted late last year by Peter Pronovost and Jan Hill, both with Johns Hopkins Medicine.
According to the report, complaints topping the list included:
- Sleep deprivation
- Noise outside the room.
- Patient room whiteboards not kept updated.
- Lack of clear communication with the patient and family members about the patient’s condition.
- Rooms needing housekeeping and maintenance.
- Patients not feeling engaged in their care.
- The staff’s failure to orient the patient to their room, such as how to operate the television and order food.
Hospitals experiencing these issues have an easy solution in Sentrics’ E3 interactive patient engagement system, which directly addresses all of these patient complaints and more. Through the television – or bedside touchscreen or tablet – equipped with Sentrics’ E3 solutions, the patient can access resources to minimize noise disruptions and sleep better. Sentrics’ integration with the hospital’s electronic medical record platform enables the patient to access, at any time, details about their condition, care, lab results – and even their care team, via the Sentrics digital white board module. And, the E3 Patient Experience modules put the patient in control of their environment with housekeeping, room comfort setting adjustments and meal ordering just a click away – no need to call a nurse.
Hospitals using the Sentrics system are seeing impressive gains in patient satisfaction scores, as much as 22 percent increases in how patients rate their experience. READ MORE.