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Bermuda’s King Edward VII Memorial Hospital Chooses Allen Technologies E3 Patient Engagement Solutions

News June 3, 2019

Patient Education, Entertainment, Real-time Requests and Feedback are Key Components

Allen Technologies, the leader in interactive patient engagement solutions for 40 years, announced today that Bermuda Hospitals Board (BHB) has chosen Allen Technologies to deploy its interactive patient engagement solutions across 90 patient rooms, 30 treatment stations and 19 waiting areas in the acute-care wing of the King Edward VII Memorial Hospital (KEMH).

As the only acute-care hospital in Bermuda, KEMH serves approximately 65,000 residents across Bermuda, as well as island visitors.

Using the Allen E3 Patient Engagement Solutions on Samsung Smart TVs, KEMH inpatients have access to interactive health education content and entertainment from their bed. Patients can access TV shows, movies, games, Internet and music as well as relaxation and ambient noise reduction videos and soundtracks to ease relaxation, reduce noise interruption and help manage pain. Patients are able to provide real-time feedback to environmental services regarding the cleaning of their room, and complete online surveys enabling BHB to address and resolve patient concerns quickly.

For KEMH nursing staff, the Allen solution enables them to assign patient education at the bedside and use E3’s education checklist to see which videos patients have viewed, thereby encouraging greater patient engagement in their education.

“Implementing the Allen E3 solution at KEMH is a perfect enhancement to the hospital’s mission to deliver high-quality, people-centered care,” said Allen Technologies President Mark Lancaster. “By deploying our solution on smart TVs, along with a wireless IR pillow speaker for navigating the TV system, the hospital avoided the need for additional hardware or cross-room wiring in the room.”

“This technology helps improve the patient experience and improve health outcomes,” said Norma Smith, clinical director of medical and surgical services in the acute-care wing. “Continually improving our patients’ satisfaction is a top priority for our hospital, and the Allen system helps us care for our patients and make their stay as comfortable as possible.”

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