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Val Verde Regional Medical Center Partners with Allen Technologies for Advanced Patient Engagement Tools

News January 8, 2019

Patient Education, Entertainment, Real-time Requests and Feedback are Key Components

Allen Technologies, the leader in interactive patient engagement solutions for 40 years, announced today that Val Verde Regional Medical Center has chosen Allen Technologies to deploy its interactive patient engagement solutions on smart TVs across 100 patient locations.

Val Verde Regional Medical Center, a partner with Methodist Hospital in San Antonio, has served the residents of Val Verde County, Texas, since 1959 providing comprehensive healthcare services to approximately 50,000 county residents across a 3,150 square mile region.

Using the Allen E3 Patient Engagement Solution on Samsung Smart TVs, Val Verde’s patients will access interactive health education content, entertainment programming and patient engagement services, all from their patient bed, without having to call a nurse or interrupt staff members.

Each patient will access pre-assigned health education and safety videos through E3’s personalized inbox on their TV, with pop-ups and reminders to guide them throughout their stay. Once integrated with the hospital’s electronic health record system, patients’ completion and comprehension of education will be automatically recorded directly into each patient’s health record, allowing nursing staff to spend more time on patient care and less time on documentation.

Through E3, patients access TV programming, movies, games, Internet and music. Relaxation tools, noise reduction videos and soundtracks promote relaxation, reduce ambient noise and help patients rest more comfortably. In addition, Val Verde patients will be able to request room services like extra linens or room maintenance directly through their interactive television using their pillow speaker. E3 also empowers patients by gathering real-time patient input on their care and their hospital stay, enabling the hospital to respond quickly, resolve patient concerns, and positively impact patient satisfaction and HCAHPS.

“Delivering the highest level of patient satisfaction is one of our priority strategic goals for 2019,” said Lawrence Hernandez, chief nursing officer. “Deploying Allen’s E3 solution is a key component in helping us meet that goal, and to deliver exceptional patient care while positively impacting our patients’ experience. We are excited to bring this industry-leading technology to our rural hospital community.”

“Val Verde has long been committed to delivering a great patient experience, and implementing Allen’s E3 Patient Engagement Solutions will help them take patient engagement to the next level,” said Allen CEO Mark Lancaster. “In addition, by leveraging our solution on smart TVs, the hospital is able to avoid the need for additional hardware in the room, saving costs and installation time.”

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