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SENTRICS IT SERVICES

ROUND-THE-CLOCK SUPPORT FOR NETWORK AND SERVICE MONITORING

Flawless IT Support. Seamless Technology Experience.

  • Staff and resident technology challenges occur 24 hours a day and distract from resident care.
  • Network reliability is a requirement in senior living today.
  • Difficulty troubleshooting across multiple vendors
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PROACTIVE MONITORING THROUGH 24/7 IT SERVICES

Sentrics offers proactive network and service monitoring for our TV, Voice and Network services. If a service interruption occurs, our national Network Operation Center (NOC) moves swiftly to resolve interruptions typically at no cost to you.

 

Happy Residents

Give residents peace of mind that their services will be working when they need them.

Operational Confidence

Gain comfort in committed service levels, no-cost equipment repairs and replacements, and fully-managed, automatic hardware and software updates.

Easy Management

Breathe more easily knowing that we take care of the technology, so you don’t have to while giving you a view into the operations with a management portal.

"We are implementing the entire Sentrics360 suite because it integrates life safety, entertainment, engagement and care insights into one complete, easy-to-use solution. The Sentrics team is top notch. And every team member we've met is a quality person with high energy. You can't go wrong partnering with Sentrics."
Joseph Jasmon | Founding Partner at Elevate Senior Living
“Our company has been working with the Sentrics' Sales Team for the last several years. We have implemented the systems and products in 19 of our communities and have seen a drastic increase in the safety of our buildings and the quality of care we can provide to seniors. The Sentrics team has proven to be a great partner for us and we are constantly impressed by the level of customer service they provide.”
Nick Dwyer | Development Manager at Dover Development
“For over 15 years, we have used Sentrics Ensure360 products for life safety in our communities. Their products help our residents feel safe and secure. The company's customer service and technical assistance always provide a high level of expertise when supporting our communities. Our Sentrics partnership is greatly appreciated.”
Juan Medina | Director of Building Facilities & Maintenance at Merrill Gardens
"After 15 years in long-term care, I can say I have never received such excellent customer service and ease of presentation from a provider."
Kimily Taylor | Executive Director at The Gardens of Germantown Memory Care
"I've used similar systems in the past, but nothing compares to the Sentrics product and its team. Through the Sentrics' training, I've been able to learn how to access data-driven reports that help me provide employee-specific coaching and improve resident care."
Beth Richardson | Regional Director of Operations at Arbor Terrace of Johns Creek
“We are very happy working with Sentrics! Not only were you able to install Entertain360 before our cable provider left the market, but our residents love having all the channels that are familiar to them. Your customer support team is very responsive. And although we haven't been able to utilize MessageNOW yet, it was one of the products that sold on your solution as a great way to keep our residents informed, especially during this time.”
Chamika Poole, LNHA, RN | Administrator at Butler County Care Facilities
“We are extremely pleased with the TV service we have from the Entertain360 platform. Our Assisted Living residents enjoy the channel selections. Whenever service is needed, the response times are fast and issues resolved quickly. So far, we are a very happy customer!”
Dan Marczak | Business Office Manager at River Glen of St. Charles
"I would not want to work for another community that does not have a Technology Concierge"
LaBaron Hendrieth | Executive Director at The New England Club: A Holiday Retirement Community
The Engage360 system setup was a breeze. The remote control programming was the easiest I've encountered, no searching or input codes needed. By far, Engage360 was simple, and stress free compared to other systems in the market.
J Edwin Perez | Director of Environmental Services at Sonata West
Sentrics has assembled a suite of services that bring to market unified solutions. No longer do we have to piece together numerous platforms. We rely on their Infinity program to help us keep our trusted solutions up to date while allowing us to easily budget our costs.
Tony Kennard | Chief Information Officer and Partner Common Sail Investment Group
I'm so excited about the new voice technology! Navigating Engage360 is much easier; I just say what I want! I live by the KISS philosophy—just keep it simple—and that's what this voice technology does!
Nancy Bossert | Sonata West Resident
The best selling point is that it is easy, easy, easy! Easy to install, you just plug it in; easy for residents to activate from a familiar device they already have; and easy commands that help residents navigate Engage360 simply.
Brook Ellis | Regional Director for Sonata West

We Support Your Success

Proactive Network and Service Monitoring

Our goal is to fix problems before you know they exist. The national Network Operating Center operates around the clock to manage interruptions, service lag, network up and, downtime, voice and TV service.

Resident Customer Support

We provide a 24/7 trained, live-answer customer support team to troubleshoot resident and staff technology questions.

Free Porting

We provision our own services and port your residents’ phone numbers for them. This reduces costs for communities and residents and allows your residents to keep the phone numbers they know.

TV Support

When you choose our Entertain360 SeniorTV services, we manage everything from initial installation to ongoing 24/7/365 technical support. This frees your maintenance team to work on more strategic projects.