PROACTIVE MONITORING THROUGH 24/7 IT SERVICES
Sentrics offers proactive network and service monitoring for our TV, Voice and Network services. If a service interruption occurs, our national Network Operation Center (NOC) moves swiftly to resolve interruptions typically at no cost to you.
Give residents peace of mind that their services will be working when they need them.
Gain comfort in committed service levels, no-cost equipment repairs and replacements, and fully-managed, automatic hardware and software updates.
Breathe more easily knowing that we take care of the technology, so you don’t have to while giving you a view into the operations with a management portal.
We Support Your Success
Proactive Network and Service Monitoring
Our goal is to fix problems before you know they exist. The national Network Operating Center operates around the clock to manage interruptions, service lag, network up and, downtime, voice and TV service.
Resident Customer Support
We provide a 24/7 trained, live-answer customer support team to troubleshoot resident and staff technology questions.
We provision our own services and port your residents’ phone numbers for them. This reduces costs for communities and residents and allows your residents to keep the phone numbers they know.
When you choose our Entertain360 SeniorTV services, we manage everything from initial installation to ongoing 24/7/365 technical support. This frees your maintenance team to work on more strategic projects.