Embracing Change: Meeting the Elevated Expectations of the Next Generation in Senior Living with Sentrics
The landscape of senior living communities is transforming, driven by the changing needs and expectations of the next generation of residents. Today’s seniors are more vocal about their desires, and as a result, the senior living industry is evolving to provide personalized services that cater to their preferences. In this video, we explore the shifting expectations of the next generation of senior living residents and how communities can prepare for this new era.
Here are a few ways Senior Living Resident expectations are changing:
- Nearly 9 out of 10 seniors stated that their customer service expectations have increased over the past few years.
- Over 75% of the Next Generation of Senior Living Residents express a desire for personalized services.
- 72% expressing a higher likelihood of staying loyal to a brand that offers exceptional customer service.
Is your community ready? CLICK HERE to talk to a Sentrics Sales Executive today and get your community ready for the Next Generation of Senior Living residents.