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Purpose Driven

Sentrics is singularly focused on improving the health and wellbeing of residents in senior living communities. We think of every resident as an extension of our own family.

Servant Leaders

We believe we are in this world to help others first and foremost.

Mindful Culture

When we built Sentrics, we chose to build a culture that puts employees and their families first.

Job Openings

Billing Manager

Type: Full-Time

Experience: 4+ Years

We are seeking a motivated, conscientious, leader to join our Accounting Team as an Billing Manager. This role is responsible for managing the day-to-day functions of the order to cash process. This includes sales order administration, contract review, payment application, client account maintenance, client escalations billing and reporting, and NetSuite is a MUST. This role is both customer and internal facing.

Location Akron, OH

Required Education and Experience
  • 4+ years of overall operational accounting, including complex A/R experience and supervisory/management managing a high-performing team
  • Bachelor's degree in accounting or related field and/or equivalent experience considered
  • Working knowledge of revenue recognition principles, including deferred revenue, COGS, and bad debt
  • Moderate to Advanced proficiency in Microsoft Excel (complex formulas, pivot tables, and data manipulation)
  • Highly detail-oriented with exceptional analytical and problem-solving skills
  • Excellent communication and interpersonal abilities, capable of working collaboratively
  • Strong leadership and team management capabilities, focus on continuous improvement
  • NetSuite Experience

Responsibilities
  • Assist in the conversion from Sage to Netsuite
  • Review and process sales orders in conjunction with client contracts, ensuring consistency and accurate terms
  • Maintain client records, Investigate, and resolve payment and billing discrepancies, disputes, and customer inquiries
  • Provide support to sales organization in the development of price bids and quotes
  • Perform credit checks on prospective clients
  • Provide support and or resources to the collections team related to billing and collection efforts.
  • Ensure payments are being deposited and applied timely, accurately, and reconciled to the bank statement daily.
  • Provide regular financial and operational reporting
  • Maintain necessary support for month-end close and annual financial statement audit
  • Assist in the development and implementation of strategies to improve process efficiency and reduce error rates
  • Other duties as assigned

Work Environment
  • Position may require business travel (up to 5%) and a valid Driver's License
  • Light physical effort. For example, standing, bending, or stooping for extended periods, operating light office equipment, e.g., personal computer, copier, fax machine, etc., manually handling medium weight materials and/or equipment {O to 10 pounds)
  • Light dexterity, e.g. using data processing equipment, prolonged periods of standing/sitting, etc.
  • Moderate to high degree of concentration due to volume, complexity, and/or "pressure" of work
  • Clean working conditions with no disagreeable factors


What we Offer We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.

Sentrics is an equal opportunity employer. All applicants will be considered for employment without attention to sex, sexual orientation, gender identity, color, race, religion, age, national origin, veteran or disability status, or any other characteristic protected by federal, state, or local laws.
"We are implementing the entire Sentrics360 suite because it integrates life safety, entertainment, engagement and care insights into one complete, easy-to-use solution. The Sentrics team is top notch. And every team member we've met is a quality person with high energy. You can't go wrong partnering with Sentrics."
Joseph Jasmon | Founding Partner at Elevate Senior Living
“Our company has been working with the Sentrics' Sales Team for the last several years. We have implemented the systems and products in 19 of our communities and have seen a drastic increase in the safety of our buildings and the quality of care we can provide to seniors. The Sentrics team has proven to be a great partner for us and we are constantly impressed by the level of customer service they provide.”
Nick Dwyer | Development Manager at Dover Development
“For over 15 years, we have used Sentrics Ensure360 products for life safety in our communities. Their products help our residents feel safe and secure. The company's customer service and technical assistance always provide a high level of expertise when supporting our communities. Our Sentrics partnership is greatly appreciated.”
Juan Medina | Director of Building Facilities & Maintenance at Merrill Gardens
"After 15 years in long-term care, I can say I have never received such excellent customer service and ease of presentation from a provider."
Kimily Taylor | Executive Director at The Gardens of Germantown Memory Care
"I've used similar systems in the past, but nothing compares to the Sentrics product and its team. Through the Sentrics' training, I've been able to learn how to access data-driven reports that help me provide employee-specific coaching and improve resident care."
Beth Richardson | Regional Director of Operations at Arbor Terrace of Johns Creek
“We are very happy working with Sentrics! Not only were you able to install Entertain360 before our cable provider left the market, but our residents love having all the channels that are familiar to them. Your customer support team is very responsive. And although we haven't been able to utilize MessageNOW yet, it was one of the products that sold on your solution as a great way to keep our residents informed, especially during this time.”
Chamika Poole, LNHA, RN | Administrator at Butler County Care Facilities
“We are extremely pleased with the TV service we have from the Entertain360 platform. Our Assisted Living residents enjoy the channel selections. Whenever service is needed, the response times are fast and issues resolved quickly. So far, we are a very happy customer!”
Dan Marczak | Business Office Manager at River Glen of St. Charles
"I would not want to work for another community that does not have a Technology Concierge"
LaBaron Hendrieth | Executive Director at The New England Club: A Holiday Retirement Community
The Engage360 system setup was a breeze. The remote control programming was the easiest I've encountered, no searching or input codes needed. By far, Engage360 was simple, and stress free compared to other systems in the market.
J Edwin Perez | Director of Environmental Services at Sonata West
Sentrics has assembled a suite of services that bring to market unified solutions. No longer do we have to piece together numerous platforms. We rely on their Infinity program to help us keep our trusted solutions up to date while allowing us to easily budget our costs.
Tony Kennard | Chief Information Officer and Partner Common Sail Investment Group
I'm so excited about the new voice technology! Navigating Engage360 is much easier; I just say what I want! I live by the KISS philosophy—just keep it simple—and that's what this voice technology does!
Nancy Bossert | Sonata West Resident
The best selling point is that it is easy, easy, easy! Easy to install, you just plug it in; easy for residents to activate from a familiar device they already have; and easy commands that help residents navigate Engage360 simply.
Brook Ellis | Regional Director for Sonata West

Sentrics is Purpose Driven

Our Purpose: Increase quality, improve financial performance, and enhance the experience for the lives that we touch each day.

What that means to:

Residents / Patients

Improve the quality of life, lower cost and stress in daily interactions, and allow engagement with their family and community in a meaningful way.

Families

Improve the quality of service they receive from their loved one’s community, lower the cost and stress of their interactions with their loved one, and allow them to experience daily interaction that allows them to have peace of mind.

Owners/Operators

Improve the quality of technology and service they provide to their residents, lower the cost of ownership and maximize return on investment, and improve their interaction with their business partners.

Shareholders

Improve the quality of the assets and the performance of the organization, increase shareholder value exponentially, and create a partnership model where open and real-time communication is the norm.

Healthcare Ecosystem

Improve the access and quality of data to make better care decisions, lower the cost of healthcare in the industry, and provide a better experience to their members and patients.

Senior Internet Plans

Our Culture

When you work at Sentrics, you will experience a culture designed with you in mind:

  • Town Halls: Monthly meetings with the Sentrics CEO keep you informed.
  • CEO Award: One individual is recognized each year for having the largest impact on the company.
  • Leadership Academy: Hand-picked group of individuals that participate in an extended servant leadership course.
  • Accolades: Individual team recognition for outstanding achievements.
  • The Extras: Organized team activities. Casual dress code. Family first philosophy. PTO, paid Holidays, healthcare benefits, 401K program and professional development opportunities.