Explore What Makes Us Different
Purpose Driven
Sentrics is singularly focused on improving the health and wellbeing of residents in senior living communities. We think of every resident as an extension of our own family.
Servant Leaders
We believe we are in this world to help others first and foremost.
Mindful Culture
When we built Sentrics, we chose to build a culture that puts employees and their families first.
Job Openings
Technical Support Manager
Sentrics is currently seeking a Technical Support Manager to lead a team of service delivery and support specialists responsible for bringing first-class service and post-sales support to Sentrics’ customers.
The successful candidate must be experienced in leading and developing a geographically distributed support team within the cloud application and services arena. Our customers are hospitals and senior living communities across the USA. Experience in healthcare software and/or services is highly desired.
Responsibilities
Responsibilities
- Manage a diverse support team to provide first-class post-sales support to Sentrics customers
- Provide input into the pre-sales process and act as a lead on support and service issues, strategy and approach
- Set clear objectives, evaluate progress and instill a high-performance culture with focus on teamwork, service excellence and ownership in resolving customer issues
- Set-up, manage and improve standards and procedures within the team
- Ensure working practices are well defined and operational with minimal disruption using technology to improve efficiency as appropriate
- Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together
- Review daily priorities and take appropriate action to ensure results are achieved
- Remain aware of new product developments in the area of network technology providing input and tactical direction to the business on customer service and support challenges
- Liaison with the internal functions including sales, product management, engineering, network operations, provisioning and other service functions
- Ensure all relevant pre-deployment testing is performed within process and outcomes documented
- Provide input into the company service strategy
- Recommends changes to products and services to fulfill customer needs
- Responsible for designing and implementing improved process or operational policies
- Has full authority for personnel actions
- Recruit and train the technical support staff
- Ensure that project/department milestones/goals are met and adhering to approved budgets
- Provide weekly statistical reports to senior management
- Experience leading and developing a support team in a software as a service (SaaS) business
- Previous experience in SaaS business
- Able to juggle priorities to meet deadlines without cutting corners
- Follow up on and take responsibility for unresolved issues or escalations
- Experience of driving change initiatives in a service environment
- Experienced in reviewing and writing Service Level Agreements and Operational Schedules
- Able to identify Business Development opportunities
- Technical understanding of Networking and Hosting technologies and solutions
- Basic networking knowledge (TCP/IP, DNS, Routers, Switches, Firewalls, DCHP, etc.)
- Able to develop effective relationships internally at a variety of levels and work closely with commercial departments such as sales and product management
- Effective interpersonal and communication skills
- Experience improving and developing the knowledge & skills of others
- Able to work on own initiative to develop the team
- Excited by emerging technologies
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Education Requirements
- Bachelor’s degree
- 3 years experience in related are as individual contributor
- 1-3 years supervisory experience may be required
Full-Stack Developer
Sentrics is seeking an experienced Full Stack Software Engineer to work with our Software Development team in Daytona Beach, FL. Reporting to the Director of Software, the Full Stack Software Engineer will be part of the team that is responsible for the development of Sentrics’ next-generation products (alongside with the Firmware and Hardware teams). Participating in a tight-knit and agile development environment, the ideal candidate will have strong problem-solving skills coupled with experience working with both front-end and back-end technologies.
Responsibilities
Responsibilities
- Contribute toward all phases of the software development lifecycle (SDLC) in a cross-team environment
- Write well designed, testable and efficient code and documentation for front-end, middleware, and back-end systems
- Work with other team members to deliver patient-oriented solutions for our custom administrator web portal, patient-facing products, Smart TV, Android, middleware, public APIs, and other projects as needed
- Strong experience with modern languages and frameworks including Javascript/Typescript, Python, HTML/CSS, Vue.js
- Strong experience with various storage engines – SQL Server, Redis, MongoDB
- Experience using and creating scalable RESTful APIs
- Strong verbal and written communication skills
- Thrive in a highly agile, team-based environment
- Experience with the NuxtJS framework
- Experience with Node-based microservices and messaging systems
- Knowledge of application deployment on AWS
- Previous work in other languages including C#, Ruby, and Java
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Education Requirements
- Bachelor or Master’s degree in Computer Science or equivalent
- A minimum of 3 years of full-stack experience
VOIP / Network Engineer
We are looking for VoIP/Network Engineer candidates for a position located in Liberty Township, OH. The ideal candidate will have a strong background with VoIP and enterprise network environments and will support more than 300 hosted voice locations.
Responsibilities
Responsibilities
- Design network solutions including firewalls, switches, and routers to support VoIP deployments
- Monitor network performance to determine if adjustments need to be made to meet SLAs
- Complete technical writeups for network impairments and assist in root cause analysis documentation
- 3 to 5 years as Network Operation Engineer with VoIP deployment experience
- In-depth knowledge and strong operating experience with enterprise grade routing and switching equipment
- Networking and routing protocols: VLAN, TCP/IP, BGP, OSPF, EIGRP, MPLS, etc.
- VoIP: SIP trunks, Soft Phones, QoS, etc.
- Network security conscious
- Network Management - SNMP, Prime, NetFlow, SolarWinds, TACACS/Radius, etc
- Cisco and/or Metaswitch VoIP
- Strong routing and switching background in Enterprise environment
- Bachelor’s degree or above in CS, Mathematics, or Engineering
- Cisco ASA Firewalls
- Microsoft AD
- Linux OS
- CCNA/CCNP
- Fortinet
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Education Requirements
- Bachelor’s or Master’s degree in Computer Science, Mathematics or Engineering
Full-Stack J2EE Developer
We are looking for an energetic, inquisitive, innovative, and highly talented individual to join our Austin, TX acute are division team as a Full-Stack J2EE Developer. Qualified candidates must be versatile, well-rounded Java Developers with solid, full-stack experience. Experience delivering web content as well as building and supporting customer facing portal websites, web services, microservice APIs, data access components and database structures will be critical to your success.
Responsibilities
Responsibilities
- Contribute toward all phases of the software development lifecycle (SDLC) in a cross-team environment
- Write well designed, testable and efficient code and documentation for front-end, middleware, and back-end systems
- Work with other team members to deliver patient-oriented solutions for our custom administrator web portal, patient-facing products, Smart TV, Android, middleware, public APIs, and other projects as needed
- 4+ years of experience working with J2EE frameworks
- Strong knowledge of Java, JSP, Servlets
- Solid JavaScript, HTML, CSS
- Strong PL/SQL knowledge and Oracle/Postgres database development skills
- EMR messaging (HL7, FHIR, etc.), Interface Engines (Mirth, etc.), or SMART apps experience
- Experience developing web services (ReST, SOAP, et al)
- Tomcat application server
- Linux experience, preferable CentOS/Red Hat
- Ability to work independently or within a team
- Excellent troubleshooting ability and an inquisitive nature
- Architecture and System Design comprehension
- The ability to help drive technical discussions, identifying problems and solutions
- Source control familiarity (Git preferable)
- Excellent verbal and written communication skills
- Bachelor’s Degree in Engineering or other STEM areas
- Knowledge of JSON, XML, HL7, and FHIR message formats
- Understanding of AngularJS, ReactJS, Spring & Struts
- Working knowledge of Hibernate and Toplink
- Agile and SCRUM familiarity
- Jira issue management
- Continuous Integration/Development/Release
- Best coding practices and principles for an Agile environment
- Experience with dev-ops tools, processes, and develop project plans
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Education Requirements
- Bachelor’s Degree in Engineering or other STEM areas
Regional Sales Vice President
Sentrics needs an experienced sales executive who can generate and manage leads from the top of sales funnel to closure. This position will carry a quota and manage accounts. Ideal candidates will have established cSuite relationships across a portfolio of senior living communities in a given territory. Qualified candidates must be fully versed in the solution selling process, have a strong executive presence, and be comfortable identifying a need, presenting and demoing solutions, and asking for and negotiating a sale to closure.
Responsibilities
Responsibilities
- Identifies potential business partners including, researching, exploring, and discovering new opportunities
- Closes new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations
- Protects Sentrics’ value by keeping information confidential
- Updates job knowledge by participating in educational opportunities; reading professional publications to stay abreast of industry news; maintaining personal networks; participating in professional organizations, trade shows, etc
- Closing skills
- Ability to manage a pipeline and a proven history meeting sales goals
- Professionalism and an executive presence
- Strong prospecting skills
- Ability to identify and sell to a customer’s needs
- Ability to manage a territory
- Senior living sales and/or senior living operational experience
- Comfortable using technology every day
- Fully versed on basic social media practices, with proven experience leveraging LinkedIn Sales Navigator a plus
- Knowledge of Salesforce, MS Office
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Education Requirements
- Bachelor’s Degree a plus
Curriculum Developer and Client Adoption Specialist
Sentrics is currently seeking a Curriculum Developer and Client Adoption Specialist position that will be responsible for designing curriculums, creating and updating training content, managing a training schedule, and conducting on-demand and live training sessions with clients and employees. This person will be well-versed on current training methods and curriculum development; proficient in video capture tools and webinar software; comfortable learning new technology; able to collaborate with engineers, marketing peers, and clients; and very organized.
Responsibilities
Responsibilities
- Design and develop training courses, including developing content that could be used for training, marketing or sales
- Schedule on-demand and onsite training courses
- Conduct regularly scheduled in-person; interactive, online; and pre-recorded webinar training courses
- Train client teams (virtual and in person), including conducting multiple levels of training for management, technology administrators, and non-technical users
- Learn new software technologies and then create training programs to teach others to use it; build training courses to certify employees on required credentials; manage and complete special trainings and marketing projects
- Create new training media, including videos and documents and maintain and update existing training and procedural documentation; manage document control; maintain and work out of Pathfinder
- Provide superior customer service in all interactions with customers, potential clients, service staff and co-workers
- Build and maintain client relationships; Communicate with past and present trainees to ensure ongoing success with our product; maintain client confidentiality
- Attend customer kick-off calls with project management team to coordinate/confirm training sessions; update Salesforce with training related data
- Experience training large teams of non-technical end-users on technical topics
- Experience in learning and development training coordination, LMS management and facilitation
- Technical aptitude, troubleshooting and logical thinking; a propensity for technical and service-oriented problem solving
- Comfortable working in a fast-paced environment and delivering accurate results in a timely fashion
- Strong interpersonal skills and the ability to work with all levels within a company
- Demonstrated expertise creating video tutorials using screen capture and other editing software
- Self-starter who works well independently as well as within a team
- Excellent writing, communication, proofreading and documentation skills
- Expert communicator and facilitator with proven experience engaging and teaching diverse audiences
- Ability to travel up to 75% of the time
- Expert knowledge of Adobe Creative Cloud, Camtasia, Captivate, or equivalent media-generating tools
- Proven experience managing complex schedules and simultaneous requests for help
- Bachelor’s Degree in English, Communications, or an equivalent degree, from an accredited university
- Two to five years’ experience in an equivalent role
- Familiarity with adult learning theory and have experience in its application
Required Skills
Additional Desired Skills
Education Requirements
Sentrics is Purpose Driven
Our Purpose: Increase quality, improve financial performance, and enhance the experience for the lives that we touch each day.
What that means to:
Residents
Improve the quality of life, lower cost and stress in daily interactions, and allow engagement with their family and community in a meaningful way.
Families
Improve the quality of service they receive from their loved one’s community, lower the cost and stress of their interactions with their loved one, and allow them to experience daily interaction that allows them to have peace of mind.
Owners/Operators
Improve the quality of technology and service they provide to their residents, lower the cost of ownership and maximize return on investment, and improve their interaction with their business partners.
Shareholders
Improve the quality of the assets and the performance of the organization, increase shareholder value exponentially, and create a partnership model where open and real-time communication is the norm.
Healthcare Ecosystem
Improve the access and quality of data to make better care decisions, lower the cost of healthcare in the industry, and provide a better experience to their members and patients.
Our Culture
When you work at Sentrics, you will experience a culture designed with you in mind:
- Town Halls: Monthly meetings with the Sentrics CEO keep you informed.
- CEO Award: One individual is recognized each year for having the largest impact on the company.
- Leadership Academy: Hand-picked group of individuals that participate in an extended servant leadership course.
- Accolades: Individual team recognition for outstanding achievements.
- The Extras: Organized team activities. Casual dress code. Family first philosophy. PTO, paid Holidays, healthcare benefits, 401K program and professional development opportunities.
