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Careers

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Explore What Makes Us Different

Purpose Driven

Sentrics is singularly focused on improving the health and wellbeing of residents in senior living communities. We think of every resident as an extension of our own family.

Servant Leaders

We believe we are in this world to help others first and foremost.

Mindful Culture

When we built Sentrics, we chose to build a culture that puts employees and their families first.

Job Openings

VOIP / Network Engineer

Type: Full-time

Experience: 3-5 years

We are looking for VoIP/Network Engineer candidates for a position located in Liberty Township, OH. The ideal candidate will have a strong background with VoIP and enterprise network environments and will support more than 300 hosted voice locations.

Responsibilities
  • Design network solutions including firewalls, switches, and routers to support VoIP deployments
  • Monitor network performance to determine if adjustments need to be made to meet SLAs
  • Complete technical writeups for network impairments and assist in root cause analysis documentation
Required Skills
  • 3 to 5 years as Network Operation Engineer with VoIP deployment experience
  • In-depth knowledge and strong operating experience with enterprise grade routing and switching equipment
  • Networking and routing protocols: VLAN, TCP/IP, BGP, OSPF, EIGRP, MPLS, etc.
  • VoIP: SIP trunks, Soft Phones, QoS, etc.
  • Network security conscious
  • Network Management - SNMP, Prime, NetFlow, SolarWinds, TACACS/Radius, etc
  • Cisco and/or Metaswitch VoIP
  • Strong routing and switching background in Enterprise environment
Additional Desired Skills
  • Bachelor’s degree or above in CS, Mathematics, or Engineering
  • Cisco ASA Firewalls
  • Microsoft AD
  • Linux OS
  • CCNA/CCNP
  • Fortinet
    Education Requirements
  • Bachelor’s or Master’s degree in Computer Science, Mathematics or Engineering

Regional Sales Vice President

Type: Full-time

Experience: 5-7+ years

Sentrics needs an experienced sales executive who can generate and manage leads from the top of sales funnel to closure. This position will carry a quota and manage accounts. Ideal candidates will have established cSuite relationships across a portfolio of senior living communities in a given territory. Qualified candidates must be fully versed in the solution selling process, have a strong executive presence, and be comfortable identifying a need, presenting and demoing solutions, and asking for and negotiating a sale to closure.

Responsibilities
  • Identifies potential business partners including, researching, exploring, and discovering new opportunities
  • Closes new business deals by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations
  • Protects Sentrics’ value by keeping information confidential
  • Updates job knowledge by participating in educational opportunities; reading professional publications to stay abreast of industry news; maintaining personal networks; participating in professional organizations, trade shows, etc
Required Skills
  • Closing skills
  • Ability to manage a pipeline and a proven history meeting sales goals
  • Professionalism and an executive presence
  • Strong prospecting skills
  • Ability to identify and sell to a customer’s needs
  • Ability to manage a territory
Additional Desired Skills
  • Senior living sales and/or senior living operational experience
  • Comfortable using technology every day
  • Fully versed on basic social media practices, with proven experience leveraging LinkedIn Sales Navigator a plus
  • Knowledge of Salesforce, MS Office
    Education Requirements
  • Bachelor’s Degree a plus

Content and Digital Marketing Manager

Type:

Experience: 2-5 years

This role will lead the content marketing activities, across digital and print platforms and formats, to support and drive brand/thought leadership, lead generation and client retention programs. Create programs, manage or develop content, analyze and report on results and optimize programs as needed to meet marketing goals. Serve as a liaison with outside agencies and maintain a network of key contacts. Perform various marketing assignments and collaborate with people inside and outside the organization. This position will be physically located in our Daytona Beach, FL or Garland, TX headquarters office. Only applicants who can be in one of those offices several days a week will be considered.

Responsibilities
  • Content Development: Develop and publish content (collateral, web, blogs, online ads, press releases, documentation) and digital marketing (social media, email marketing, online ads) plans to achieve goals in brand/thought leadership, lead generation and client retention programs. Help schedule editorial calendar and interact with agency in its content development efforts.
  • Digital Execution: Recommend, measure and execute SEO and PPC strategies and capabilities with outside agencies to optimize results across the most relevant search engines.
  • Program Measurement: Review, analyze and assess the effectiveness of electronic marketing programs against objectives and implement any required corrections, modifications or alternatives to improve quality, timeliness of communications and marketing ROI. Ensure data, learnings and ROI analysis from marketing campaigns are report to the business. Track and report on marketing program results through the entire sales lifecycle from contact to close.
  • Electronic demos. Capture and develop sales demos including collaborating on storyboard, capturing video via Camtasia and editing interactive content via Captivate.
  • Develop training content. Work with corporate trainer to develop interactive content used in live, web-based and on-demand training.
  • Email Marketing Program Support. Create email campaigns, build and execute within Pardot and pull reports.
  • Additional Work. Provide support as needed in design, promotions, corporate events/conferences and activities.


Required Education and Experience
  • Bachelor’s Degree in English, Communications, Marketing or an equivalent degree, from an accredited university
  • Two to five years’ experience in an equivalent role
  • Familiarity with social media platforms including LinkedIn and Facebook
  • Wide variety of writing styles including collateral, blogs, social media posts, sales demos, and technical documentation
  • Working knowledge of video development platforms including Camtasia and Captivate


Preferred Education and Experience
  • Senior living industry experience
  • Salesforce / Pardot familiarity
  • Familiarity with healthcare or senior living software solutions


Success Factors & Job Competencies
  • The ability to design and develop all types of content. Must have writing samples available.
  • Proven editorial skills with an outstanding command of the English language. Ability to interview subject matter experts and write a compelling story.
  • Ability to create and manage complex projects including editorial calendars, campaigns and more.
  • Comfortable working in a fast-paced environment and delivering accurate results in a timely fashion
  • Strong interpersonal skills and the ability to work with all levels within a company
  • Excellent organizational and coordination skills
  • Demonstrated expertise in creating video tutorials using screen capture and other editing software
  • Self-starter who works well independently as well as within a team
  • Ability to multitask


Performance standards
  • Semiannual performance reviews
  • Weekly progress meetings with manager


Physical Requirements and Work Environment
  • Ability to work nights and weekends when necessary
  • Physical ability to sit at a computer and type in a comfortable office setting
  • Ability to lift up to 50 pounds
  • Long periods of standing and walking when providing services on-site
  • Ability to legally drive and travel within the United States


Travel
  • Minimal if any travel required.

Product Manager

Type:

Experience: 3+ years

This position may be offered as a Sr. Product Manager to qualifying candidates. In collaboration with customers, stakeholders, and the development team (engineers, QA, UI/UX), this individual will take on the role of a product owner managing a product lifecycle from vision and early stages of requirements definition, to launch and sunset. The ideal candidate has deep subject matter expertise and can define the product strategy, roadmap, and features; owns the product backlog; guide development schedule and deliverables; in collaboration with marketing, utilizes marketing analysis and customer feedback to ensure valuable feature additions. This person will be the bridge between internal development and external customers and is accountable for maximizing the value of the product. Critical to this role is the ability to collaborate and work with a wide variety of roles and people to make a product sellable and profitable.

Required Education and Experience
  • BS/MS in Computer Science, Engineering or Business
  • 3+ years managing product development lifecycles
  • Certified Agile Product Owner with experience working in an Agile/Scrum development environment and daily working knowledge of Jira
  • Experience in a Pragmatic Marketing Product Management process environment and basic working knowledge of Aha!
  • Understand basic web (e.g., HTML, CSS, JavaScript), Android, iOS, Java RESTful development aspects
  • Solid comprehension and experience in creating user stories, and acceptance criteria in a behavior driven development (BDD) environment; familiarity with Gherkins syntax or other ubiquitous requirements processes is a plus
  • Understanding of the Three Amigos agile process
  • Proven leadership experience


Essential functions and responsibilities Responsible for the following key areas:

Product Vision
  • Develop product vision
  • Own and maintain the product backlog and roadmap
  • Develop and clearly communicate the product goals
  • Utilize available feedback to establish product feature prioritization
  • Ensure the product roadmap and backlog are transparent, visible, and understood
Financial Product Value
  • Possess intimate knowledge how to apply marketing cost reports to your product vision and feature prioritization
  • Ability to leverage competitive intel on pricing and features to assist in defining the product
Functional Requirements Development
  • Regularly and consistently sets expectations with stakeholders on realistic expectations as project aspects change though out the product timeline
  • Compare market and competitive drivers with Sentrics product set to identify product gaps and build a product roadmap that helps differentiate and catapult Sentrics to a leadership role
  • Leverage user personas and pain points to craft a list of product requirements, product features, use cases, acceptance criteria, and define “done” for each user story
  • Understand and act as a subject matter expert on regulatory requirements and industry “codes,” and define features that meet those requirements
  • Create a set of functional requirements to define what is expected and provide enough information for the engineering team to decide how it can best be accomplished
  • Negotiate scope of requirements with engineering to build a development timeline
  • Work with Engineering and Manufacturing to define hardware requirements and replacement devices
Agile Process
  • Own grooming/three-amigos, triaging, sprint reviews, and the definition of Done throughout the sprints
  • Participate in other Scrum ceremonies such as sprint planning, retrospectives, and possibly daily standups
  • Sets expectations with stakeholders about the content incorporated in releases
  • Works with the Scrum Master, who acts as the team lead, to meet product expectations
Commercialization
  • Act as subject matter expert for marketing and sales on content development

Success Factors & Job Competencies
  • Expert knowledge of the industry, the users and the products on which they rely
  • Ability to analyze, create comprehensive plans, and present those plans to various stakeholders
  • Ability to approach work with humor and humility in an effort to collaborate with and create a positive environment for all stakeholders
  • Ability to work with minimal instruction, including prioritizing and managing multiple milestones and projects efficiently
  • Ability to provide the product development team questions on requirement within timely manner so as to not impede development
  • Constantly maintain a detailed list of backlog feature with at least a two sprint lead time
  • Maintain a triage backlog of new requests that are handled in accordance with the development SLA
  • Maintain regular ceremonies with the team to provide a bridge for the internal teams to the external teams
  • Negotiate scope and set expectations with external and internal groups to maintain transparency
  • Maintain an organized and usable backlog in Jira and product roadmap

Supervisory Responsibility (if applicable): None

Performance standards
Sentrics builds solutions that impact life safety. As such, only the highest standards are accepted in our product design and development efforts.

Work Environment (if applicable)
The best candidate must be comfortable working in all environments, including at-home, office, and customer sites. At-home offices must include the communication equipment necessary (e.g., Internet, phone, and print) to perform work to the highest level of standards. Many of our products include hardware devices such as televisions and similar, so the candidate must be able to lift and move objects up to 40lbs, if needed.

Travel (if applicable)
Less than 15% travel.

Benefits
We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.). Paid vacation and holidays, a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially.

Mid/Senior Software Engineer

Type: Direct Hire

Experience: 3+ years

Sentrics is seeking an experienced Software Engineer to work with our Software Development team. Reporting to the Director of Software, the Senior Software Engineer will be part of the team that is responsible for the development of Sentrics next-generation products (alongside with the Firmware and Hardware teams). Participating in a tight-knit and agile development environment, the ideal candidate will have strong problem-solving skills coupled with experience working with both front end and back-end technologies. Here at Sentrics, we create unique and innovative wireless communication technology, web, and mobile apps used by thousands of customers worldwide. We always strive to create products that are exciting and change the way people live and work. We're located in Daytona Beach, Florida but this role is open to both on-site and remote employees.


Required Education and Experience
  • Bachelor or Master’s degree in Computer Science or equivalent experience
  • A minimum of 3 years of experience

Required Qualifications
  • Proficiency in at least one functional language (Python, Java, Javascript, etc)
  • Proficiency in at least one object-oriented language (C#, Rust, Flutter, etc)
  • Experience using and creating scalable RESTful APIs
  • Experience in Linux
  • Strong verbal and written communication skills
  • Thrive in a highly agile, team-based environment

Preferred Qualifications
  • TDD methodologies and CI/CD experience
  • Experience with Node or Rust-based microservices and messaging systems
  • Knowledge of application deployment on AWS
  • Previous work with message passing patterns and event driven architectures
  • Experience with container systems like Docker or Kubernetes

Whats in it for you We offer competitive compensation, a highly team-oriented environment, a relaxed dress code, great benefits (401K/health/dental/etc.), a strong belief in life/work balance, and a high-tech end-product that touches human lives daily and beneficially. We’re in Daytona Beach right off of I-95, near the Daytona International Speedway – Florida beaches, Florida sun, Florida wildlife, Florida fun.
"We are implementing the entire Sentrics360 suite because it integrates life safety, entertainment, engagement and care insights into one complete, easy-to-use solution. The Sentrics team is top notch. And every team member we've met is a quality person with high energy. You can't go wrong partnering with Sentrics."
Joseph Jasmon | Founding Partner at Elevate Senior Living
“Our company has been working with the Sentrics' Sales Team for the last several years. We have implemented the systems and products in 19 of our communities and have seen a drastic increase in the safety of our buildings and the quality of care we can provide to seniors. The Sentrics team has proven to be a great partner for us and we are constantly impressed by the level of customer service they provide.”
Nick Dwyer | Development Manager at Dover Development
“For over 15 years, we have used Sentrics Ensure360 products for life safety in our communities. Their products help our residents feel safe and secure. The company's customer service and technical assistance always provide a high level of expertise when supporting our communities. Our Sentrics partnership is greatly appreciated.”
Juan Medina | Director of Building Facilities & Maintenance at Merrill Gardens
"After 15 years in long-term care, I can say I have never received such excellent customer service and ease of presentation from a provider."
Kimily Taylor | Executive Director at The Gardens of Germantown Memory Care
"I've used similar systems in the past, but nothing compares to the Sentrics product and its team. Through the Sentrics' training, I've been able to learn how to access data-driven reports that help me provide employee-specific coaching and improve resident care."
Beth Richardson | Executive Director at Arbor Terrace of Johns Creek
“We are very happy working with Sentrics! Not only were you able to install Entertain360 before our cable provider left the market, but our residents love having all the channels that are familiar to them. Your customer support team is very responsive. And although we haven't been able to utilize MessageNOW yet, it was one of the products that sold on your solution as a great way to keep our residents informed, especially during this time.”
Chamika Poole, LNHA, RN | Administrator at Butler County Care Facilities
“We are extremely pleased with the TV service we have from the Entertain360 platform. Our Assisted Living residents enjoy the channel selections. Whenever service is needed, the response times are fast and issues resolved quickly. So far, we are a very happy customer!”
Dan Marczak | Business Office Manager at River Glen of St. Charles
"I would not want to work for another community that does not have a Technology Concierge"
LaBaron Hendrieth | Executive Director at The New England Club: A Holiday Retirement Community
The Engage360 system setup was a breeze. The remote control programming was the easiest I've encountered, no searching or input codes needed. By far, Engage360 was simple, and stress free compared to other systems in the market.
J Edwin Perez | Director of Environmental Services at Sonata West
Sentrics has assembled a suite of services that bring to market unified solutions. No longer do we have to piece together numerous platforms. We rely on their Infinity program to help us keep our trusted solutions up to date while allowing us to easily budget our costs.
Tony Kennard | Chief Information Officer and Partner Common Sail Investment Group

Sentrics is Purpose Driven

Our Purpose: Increase quality, improve financial performance, and enhance the experience for the lives that we touch each day.

What that means to:

Residents / Patients

Improve the quality of life, lower cost and stress in daily interactions, and allow engagement with their family and community in a meaningful way.

Families

Improve the quality of service they receive from their loved one’s community, lower the cost and stress of their interactions with their loved one, and allow them to experience daily interaction that allows them to have peace of mind.

Owners/Operators

Improve the quality of technology and service they provide to their residents, lower the cost of ownership and maximize return on investment, and improve their interaction with their business partners.

Shareholders

Improve the quality of the assets and the performance of the organization, increase shareholder value exponentially, and create a partnership model where open and real-time communication is the norm.

Healthcare Ecosystem

Improve the access and quality of data to make better care decisions, lower the cost of healthcare in the industry, and provide a better experience to their members and patients.

Senior Internet Plans

Our Culture

When you work at Sentrics, you will experience a culture designed with you in mind:

  • Town Halls: Monthly meetings with the Sentrics CEO keep you informed.
  • CEO Award: One individual is recognized each year for having the largest impact on the company.
  • Leadership Academy: Hand-picked group of individuals that participate in an extended servant leadership course.
  • Accolades: Individual team recognition for outstanding achievements.
  • The Extras: Organized team activities. Casual dress code. Family first philosophy. PTO, paid Holidays, healthcare benefits, 401K program and professional development opportunities.