An Entertainment Suite Built for Residents
SeniorTV Services
Flexible, community TV programming that can be changed at any time, an interactive guide, and bigger-button remotes and HD televisions enhance the television viewing experience for retirement community residents.
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Fully managed, dedicated internet services provide a secure connection to protect your residents’ personal information and your business data.
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Entertainment and Communication Made Easy
Entertain360℠ provides a comprehensive made-for-seniors infotainment solution that includes TV, internet, and voice services.
Easy-to-Use
Community controlled and selected TV programming, served up to residents with an intuitive guide, big-button remote or voice-control, make it easy for residents to navigate and master channel selection from major networks to local channels.
Bundled Services Make Management Easy
Fully managed services combine TV programming, secure internet, IT and voice with 24/7/365 live-phone support to manage every aspect of your communications needs at a fraction of the cost.
Engagement Engine for all Infotainment Needs
Provides the base for a powerful senior living engagement platform that connects the resident to family and friends inside and outside the senior living facility.
Resident Entertainment. Community Solutions.
Customize your Community Channel Lineup
Entertain360 is powered by SeniorTV and includes more programs and channels available than ever before. The customized lineup allows senior living communities to pick and choose entertainment options their residents will enjoy.
Solutions Based on Community Size and Care Level
Every senior community is different. So, every entertainment package and solution should be unique. With Entertain360, you customize the solution to fit your community size and level of care needs, and change it as often as you need to.
Integrated DVR
There are more programs and channels available than ever before. The customized lineup allows senior living communities to pick and choose entertainment options their residents will enjoy.
If your residents are comfortable with TiVo, click here to find out how to use the Entertain360 TV services with TiVO.
PlaybackNow
Automated DVD playback to help you deliver a “movie theater” experience in each resident room by scheduling and broadcasting up to four movies or educational content at one time.
MessageNow
A community information channel that transforms the resident TV into a live message board. Use this custom-designed community channel to add images and text easily to a community’s daily, weekly, or monthly activities.
Live Events Broadcast
With a simple camera and microphone, turn any common area into a broadcast center from which to conduct live activities, religious services, group meetings, and more. By broadcasting directly into apartments, you keep residents safe while bringing the excitement of a community event to them.
MassCall
A simple and easy way to instant-message residents and family members with emergency messages and scheduled notifications. It even helps you send messages directly to family members.
Other Sentrics Solutions
Tech Concierge Services
Now you can have dedicated, highly skilled and trained professionals, who work regular onsite hours at your community, support your residents and staff.
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Managed Services
Finally maintenance, management and 24/7/365 monitoring for TV, internet, IT and voice services means you can focus on running your community while we take care of your technology. Simply press *123 to access a live person in our Ohio-based center. No automated recordings. No frustrating phone trees. Just a helpful person trained to handle any issue you have.
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A powerful, interactive platform that engages a resident’s mind, body and spirit as well as helps them interact with the community, family and friends, right from the TV.
Bundled Voice and Internet Services Simplify Management
You can bundle TV programming, internet, voice and IT for the ultimate experience. Eliminate multiple contracts. Minimize vendor management. Simplify your technology management, including provisioning services and porting of phone numbers. You can even use the internet and voice services to meet your back-office business needs.
Internet speeds start at about 15 Mbps for all residents with the option to upgrade up to 25 Mbps, 50 Mbps, and 100 Mbps. This powerful service prioritizes and protects internet traffic so usage is not shared across the community. Residents can connect all of their favorite devices with no restrictions, including printing wired or wirelessly. Your community can also have technical questions answered by dialing *123 to connect to a live technician in our Ohio office.
Minimize Technology Headaches
As technology changes, so does the user experience. Entertain360 is designed for the senior community. That means fewer cables, fewer devices, and fewer headaches for staff and residents. And you can choose to have it fully managed for you.
Create Additional Revenue
Wholesale prices let you offer your residents TV, voice, and internet services at no net cost or, in many cases, a net profit.
TV Programming Questions
What channels will we get? How does it compare to channels we have?
DirecTV powers our TV programming. We provide many options for TV packages and can just about meet or beat any package you currently have. You also can change your channel line up at any time.
What can I do to assist with troubleshooting by TV programming?
You can resolve most TV programming issues by pushing the reset button on the EGATE360. If that does now work, you can also turn off and then on the Headend component not working correctly. It is best if you do the latter with help from a Sentrics support technician over the phone.
Do you have 24/7 customer support?
Yes, we offer live technical support during regular business hours and on-call support outside of normal business for our TV programming only customers. Our automated operator will direct you to the appropriate department to leave your contact information and the nature of the issue. The on-call technicians will return your call as quickly as they receive the request.
For those customers who leverage our 3-in-1 technology with managed services, a live person in our Ohio office will answer your call 24 hours a day, 7 days a week, 365 days a year, when you dial *123.
If a TV requires a cable box, how do I get one?
Sentrics can provide cable boxes, and it is often included with your TV system.
How big is the Satellite Dish Sentrics uses?
The satellite dish is approximately 32” wide, 22” high, and weighs 25 lbs.
Why do we need an internet connection if we do not have internet on our system?
The Sentrics team can access your equipment onsite for service, activations, and changes that cannot be done manually.
Can we add more channels?
Yes, you can add additional channels by either expanding your system or swapping out channels.
Where can I find a channel line up?
We offer an interactive, or scrolling, that is customized for your system.
What if the TV is not getting all of the channels on our channel line up?
Complete a channel scan to program the TV. If not all channels are received, a set-top box may be required.
What if a resident wants to record shows?
The Sentrics Gateway DVR is available at a low monthly cost.
Does everyone in the community have to use the system, or can some continue to use the service they have contracted themselves with local cable/satellite companies?
Communities have a much more significant price advantage when they provide TV programming to all apartments than any one individual can negotiate on their own. Residents can continue to source their TV if desired.
Internet and Voice Questions
How will the existing voice infrastructure affect the community’s ability to leverage voice services?
There is minimal change to the infrastructure. We bring a new data feed into the building and then use the building’s existing wiring to provide each room data. Communities that choose to use local voice services can still use the local feed that comes into the building; we simply patch it over to the rooms that want that service.
Are the internet and voice services the same for business and residential customers?
Communities can run completely separate internet and voice services to support their administration and resident services. Depending on the size and needs of the community, the operators can choose to deliver different internet bandwidths to the residents than the office staff.
What is expanded 911 services, and why do I need it?
The Sentrics voice solution includes expanded 911 capabilities to direct emergency services right to a resident’s apartment. Most voice services include basic 911 capabilities, which are fine for single-family homes that have a distinct address. In buildings with multiple residents though, basic 911 only knows captures the street address of the building. Emergency services lose valuable time trying to figure out where a resident in need is. With expanded 911, the service associates an apartment number to the phone number, directing emergency services to the right location in no time.
Can residents port their existing phone numbers, and who completes the provisioning and setup of those numbers?
Residents can port as many phone numbers as they’d like. The Sentrics competent and highly trained staff will port and provision those numbers for the residents so your staff can focus on other activities.
How many WiFi devices can residents connect within their apartments?
Because each resident receives an internet connection into their apartment, they can connect as many WiFi devices as they want. And, because they are not sharing WiFi bandwidth, they won’t experience the typical slowdowns at peak hours that other communities have.
What is *123 and can anyone use it?
We recommend that every community take advantage of our managed services when they purchase tv, internet, and voice services from Sentrics. With managed services, communities and residents have access to a live, Ohio-based person 24 hours a day, seven days a week, 365 days a week, to answer any question they have, simply by dialing *123. The same team that answers this phone also helps ensure that your service is always on.
What is the Tech Concierge service?
A Sentrics Tech Concierge, is a technology expert who works onsite in your facility to answer any resident or staff technology question. This person is trained to work with your technology, and works regular hours that you define, so you can count on them to be there when you need them. They are also trained to work with seniors and often provide gentle guidance when helping them do anything from hanging a TV to sign on to Facebook (again).
A 3-in-1 Entertainment Hub
Entertain360 is the easy-to-use, 3-in-1 entertainment solution that lets residents watch TV, access the internet, and talk with families and friends at a bundled price that works for you.
Please Note: Sentrics is proud to work with thousands of Senior Living Communities and Skilled Nursing Facilities to provide great TV programming, internet and voice services to their residents. While we would love to help, we are unable to service individual, residential homes.