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SERVICES

FLAWLESS IT SUPPORT. SEAMLESS TECHNOLOGY EXPERIENCE.

  • Staff and residents rely on your networks to be available when they need them
  • Technology needs to flex with your processes and workflows
  • Sometimes you need more technology expertise to solve a problem

SERVICES THAT WORK AS HARD AS YOU

At Sentrics, client delight is not a phrase we use casually; it is the foundation for all of our Services from installing and implementing your solution to monitoring and helping you troubleshoot problems. We make it our job to understand both our technology and your environment to keep your products optimized, updated and running smoothly for years to come.

Confidence.

Proven project management, certified installers, technical expertise, and experience helping thousands of communities and hospitals run their systems means you can leave the details to us.

Optimized.

From installers to consultants and technical support, your Sentrics team helps ensure that your Sentrics platform matches your workflows, drives workplace efficiency, and satisfaction for your staff, residents, patients and families.

Investment Returned.

With decades of experience, we help you turn every penny saved into better care.

Senior Living Managed IT Services by Sentrics
"We are implementing the entire Sentrics360 suite because it integrates life safety, entertainment, engagement and care insights into one complete, easy-to-use solution. The Sentrics team is top notch. And every team member we've met is a quality person with high energy. You can't go wrong partnering with Sentrics."
Joseph Jasmon | Founding Partner at Elevate Senior Living
“Our company has been working with the Sentrics' Sales Team for the last several years. We have implemented the systems and products in 19 of our communities and have seen a drastic increase in the safety of our buildings and the quality of care we can provide to seniors. The Sentrics team has proven to be a great partner for us and we are constantly impressed by the level of customer service they provide.”
Nick Dwyer | Development Manager at Dover Development
“For over 15 years, we have used Sentrics Ensure360 products for life safety in our communities. Their products help our residents feel safe and secure. The company's customer service and technical assistance always provide a high level of expertise when supporting our communities. Our Sentrics partnership is greatly appreciated.”
Juan Medina | Director of Building Facilities & Maintenance at Merrill Gardens
"After 15 years in long-term care, I can say I have never received such excellent customer service and ease of presentation from a provider."
Kimily Taylor | Executive Director at The Gardens of Germantown Memory Care
"I've used similar systems in the past, but nothing compares to the Sentrics product and its team. Through the Sentrics' training, I've been able to learn how to access data-driven reports that help me provide employee-specific coaching and improve resident care."
Beth Richardson | Executive Director at Arbor Terrace of Johns Creek
“We are very happy working with Sentrics! Not only were you able to install Entertain360 before our cable provider left the market, but our residents love having all the channels that are familiar to them. Your customer support team is very responsive. And although we haven't been able to utilize MessageNOW yet, it was one of the products that sold on your solution as a great way to keep our residents informed, especially during this time.”
Chamika Poole, LNHA, RN | Administrator at Butler County Care Facilities
“We are extremely pleased with the TV service we have from the Entertain360 platform. Our Assisted Living residents enjoy the channel selections. Whenever service is needed, the response times are fast and issues resolved quickly. So far, we are a very happy customer!”
Dan Marczak | Business Office Manager at River Glen of St. Charles
"I would not want to work for another community that does not have a Technology Concierge"
LaBaron Hendrieth | Executive Director at The New England Club: A Holiday Retirement Community
The Engage360 system setup was a breeze. The remote control programming was the easiest I've encountered, no searching or input codes needed. By far, Engage360 was simple, and stress free compared to other systems in the market.
J Edwin Perez | Director of Environmental Services at Sonata West
Sentrics has assembled a suite of services that bring to market unified solutions. No longer do we have to piece together numerous platforms. We rely on their Infinity program to help us keep our trusted solutions up to date while allowing us to easily budget our costs.
Tony Kennard | Chief Information Officer and Partner Common Sail Investment Group

We Support You

MANAGED SERVICES

For our senior living clients, we keep your systems, staff and residents running smoothly so you can focus on resident care. IT Services monitor and manage your networks proactively so don’t have to think about them. Tech Concierge provides onsite technical support to keep staffs efficient and help residents gain confidence in their technical skills. The Infinity customer assurance program provides a lifetime of software and firmware upgrades to keep your eCall and life safety solution current.

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PROFESSIONAL SERVICES

Our Professional Services teams will delight you the moment you become a valued client. Thorough planning, communication and delivery help ensure that your installation or implementation is on-time, on-budget, and on-target. Robust Training helps your team leverage every feature within our platforms. And our acute care Consulting team helps you maximize existing resources and your investment in the patient experience platform to deliver world-class patient-centered care.

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TECHNICAL SUPPORT

Nothing is more frustrating than a technology issue. Post go-live, our technical experts continue to provide daily support from helping a resident access a channel and resetting logins to resolving much bigger issues 24 hours a day, 365 days a year.

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