Tech Concierge

Onsite, technology experts trained to handle any technical issue or resident question.

  • Caregivers lose valuable hours trying to assist seniors with technology issues
  • Non-technical staff can struggle to make technology work
  • When a senior struggles with technology, they lose confidence
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Dedicated Technology Experts Happy to Help

A dedicated, highly skilled trained professional working regular hours onsite at your community to resolve any technology issue your residents or team has.


Save Staff Time and Frustration

We handle the technical issues so your caregivers can focus their energy on serving residents.

Refocus Priorities on Running the Community

Our tech concierge team ensures that your system is safe, secure, and running at all times.

Reinforce Resident Confidence in Their Technology Prowess

A kind, gentle approach helps residents learn the technology they need to connect with friends and family.

"We are implementing the entire Sentrics360 suite because it integrates life safety, entertainment, engagement and care insights into one complete, easy-to-use solution. The Sentrics team is top notch. And every team member we've met is a quality person with high energy. You can't go wrong partnering with Sentrics."
Joseph Jasmon | Founding Partner at Elevate Senior Living
“Our company has been working with the Sentrics' Sales Team for the last several years. We have implemented the systems and products in 19 of our communities and have seen a drastic increase in the safety of our buildings and the quality of care we can provide to seniors. The Sentrics team has proven to be a great partner for us and we are constantly impressed by the level of customer service they provide.”
Nick Dwyer | Development Manager at Dover Development
“For over 15 years, we have used Sentrics Ensure360 products for life safety in our communities. Their products help our residents feel safe and secure. The company's customer service and technical assistance always provide a high level of expertise when supporting our communities. Our Sentrics partnership is greatly appreciated.”
Juan Medina | Director of Building Facilities & Maintenance at Merrill Gardens
"After 15 years in long-term care, I can say I have never received such excellent customer service and ease of presentation from a provider."
Kimily Taylor | Executive Director at The Gardens of Germantown Memory Care
"I've used similar systems in the past, but nothing compares to the Sentrics product and its team. Through the Sentrics' training, I've been able to learn how to access data-driven reports that help me provide employee-specific coaching and improve resident care."
Beth Richardson | Regional Director of Operations at Arbor Terrace of Johns Creek
“We are very happy working with Sentrics! Not only were you able to install Entertain360 before our cable provider left the market, but our residents love having all the channels that are familiar to them. Your customer support team is very responsive. And although we haven't been able to utilize MessageNOW yet, it was one of the products that sold on your solution as a great way to keep our residents informed, especially during this time.”
Chamika Poole, LNHA, RN | Administrator at Butler County Care Facilities
“We are extremely pleased with the TV service we have from the Entertain360 platform. Our Assisted Living residents enjoy the channel selections. Whenever service is needed, the response times are fast and issues resolved quickly. So far, we are a very happy customer!”
Dan Marczak | Business Office Manager at River Glen of St. Charles
"I would not want to work for another community that does not have a Technology Concierge"
LaBaron Hendrieth | Executive Director at The New England Club: A Holiday Retirement Community
The Engage360 system setup was a breeze. The remote control programming was the easiest I've encountered, no searching or input codes needed. By far, Engage360 was simple, and stress free compared to other systems in the market.
J Edwin Perez | Director of Environmental Services at Sonata West
Sentrics has assembled a suite of services that bring to market unified solutions. No longer do we have to piece together numerous platforms. We rely on their Infinity program to help us keep our trusted solutions up to date while allowing us to easily budget our costs.
Tony Kennard | Chief Information Officer and Partner Common Sail Investment Group
I'm so excited about the new voice technology! Navigating Engage360 is much easier; I just say what I want! I live by the KISS philosophy—just keep it simple—and that's what this voice technology does!
Nancy Bossert | Sonata West Resident
The best selling point is that it is easy, easy, easy! Easy to install, you just plug it in; easy for residents to activate from a familiar device they already have; and easy commands that help residents navigate Engage360 simply.
Brook Ellis | Regional Director for Sonata West

We Support Your Success

On-site Technical Support

We provide each senior living community with an on-site technical support professional with predictable hours. You decide how that person spends that time: Helping residents, supporting staff, or both.

Help with Backup

Because technology troubles can’t be scheduled, our Tech Concierge is backed up by a 24/7/365 technical support team. Dail *123 to be connected to a live technology expert in our mid-western NOC to solve your urgent issues.

Trained for Seniors

Your Tech Concierge receives special training to deal with frustrated residents. They understand that a kindler, gentler approach helps even the most stubborn seniors understand that they can learn something new.

Other Sentrics Solutions

Managed Services

Maintenance, management and 24/7/365 monitoring for TV programming, internet and voice services means that we take care of your technology so you can focus on running your community.


An easy-to-use, all-in-one infotainment platform that integrates resident TV, internet and voice services seamlessly.

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A future-proof customer assurance program that provides care, support, repair, and replacement parts to help ensure that your Sentrics solutions are always up to date.

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Supporting Your Senior Living Community

Sentrics’ Tech Concierge Service solves the technology problems you don’t want, so you can focus on running your community.

We’re Here to Help You