Patient Experience

Solving the Health Equity Challenge: An Interview with Kellie Goodson/Sentrics
When it comes to health inequities, the data is undeniable. But simply acknowledging the presence of disparities is not...
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Sentrics CEO Predicts Technology Trends
Technology plays a critical role in improving occupancy, easing staffing shortages, differentiating services and reducing risk. On January 31,...
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Can Technology Help Solve Healthcare’s Great Resignation?
Healthcare’s Great Resignation is driving headlines across the country, and creating unprecedented challenges to delivering a high-quality patient care...
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The Healing Power of Music
Music has healing power. It has the ability to take people out of themselves for a few hours.” – Elton...
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How to Turn Patient Isolation into Patient Engagement
How to Turn Patient Isolation into Patient Engagement & Why It Matters to Hospital Operations By Mark Heyward Johnson...
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The Pandemic’s Impact on Patient Isolation
Technology will never fully replace the value of human touch in patient care. But as COVID surges again, the...
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Music Therapy—Bringing Harmony to the Patient Care Experience
If you’ve ever wondered about the power that music might have on your patients, just ask the nurses in...
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How Real-Time Patient Surveys Go Beyond HCAHPS
When the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys were initially integrated into the healthcare ecosystem,...
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Patient Experience: The Past, The Pain, and The Promise
By Frank Fortner, CEO, Strategic Healthcare Connections I grew up in a time when so many of my friends’...
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The Path to Excellence in Person-Centered Care: The model for achieving Planetree Gold Certification
Today’s patient-consumers are no longer satisfied with the status quo when it comes to healthcare delivery. They want more...
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Thank You, Hospitals
No one knows better than our partner hospitals what an unprecedented year this has been. To the thousands of...
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How to Empower Patients to Play an Active Role in their Hospital Experience
Patients commonly complain that they feel both uninvolved and uninformed about the care process and their treatment. Fortunately, the...
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The Patient Experience of Tomorrow … Delivered Today!
Picture yourself walking around one of Disney’s theme parks, and you come to a section of the park called...
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Now More Than Ever, Hospitals Need to Focus on Patient Entertainment and Distraction
In the days before COVID-19, the day-to-day hospital patient experience was filled with plenty of opportunities to stay socially...
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Do TVs Really Matter to Patients? Why Upgrading to Smart TVs Improves Patient Experience
A day in the hospital can be long, boring and lonely without someone or something to break the monotony....
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Why Hospitals Must View Patients As Consumers
The American healthcare industry is known for many things—sadly, a pleasant patient experience isn’t always them. In large part,...
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