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Patient Experience

doctor or nurse talking to patient in hospital
May 25, 2021  
Acute Care

Patient Experience: The Past, The Pain, and The Promise

By Frank Fortner, CEO, Strategic Healthcare Connections I grew up in a time when so many of my friends’...
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May 5, 2021  
Acute Care

The Path to Excellence in Person-Centered Care: The model for achieving Planetree Gold Certification

Today’s patient-consumers are no longer satisfied with the status quo when it comes to healthcare delivery. They want more...
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December 17, 2020  
Acute Care

Thank You, Hospitals

No one knows better than our partner hospitals what an unprecedented year this has been. To the thousands of...
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November 2, 2020  
Acute Care

How to Empower Patients to Play an Active Role in their Hospital Experience

Patients commonly complain that they feel both uninvolved and uninformed about the care process and their treatment. Fortunately, the...
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August 24, 2020  
Acute Care

The Patient Experience of Tomorrow … Delivered Today!

Picture yourself walking around one of Disney’s theme parks, and you come to a section of the park called...
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August 17, 2020  
Acute Care

Now More Than Ever, Hospitals Need to Focus on Patient Entertainment and Distraction

In the days before COVID-19, the day-to-day hospital patient experience was filled with plenty of opportunities to stay socially...
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August 7, 2020  
Acute Care

Do TVs Really Matter to Patients? Why Upgrading to Smart TVs Improves Patient Experience

A day in the hospital can be long, boring and lonely without someone or something to break the monotony....
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August 4, 2020  
Acute Care

Why Hospitals Must View Patients As Consumers

The American healthcare industry is known for many things—sadly, a pleasant patient experience isn’t always them. In large part,...
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April 22, 2020  
Acute Care

Four Practical Ways Hospitals Can Improve Patient Experience

  These easy steps can speed recovery, improve patient safety, and reduce readmission A patient’s perception of the hospital...
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March 20, 2020  
Acute Care

5 Things To Know About Hospital Smart Rooms

Hospital smart rooms are disrupting traditional patient room designs.  They also are transforming the traditional patient experience. The traditional...
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March 3, 2020  
Acute Care

Three Ways Patients Want Hospitals to Improve The Patient Experience

Pick up any newspaper, turn on any TV or open any news web site and it is clear that...
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January 27, 2020  
Acute Care

Top Patient Engagement Trends in 2020

It has been a decade since President Obama signed into law the Affordable Care Act – March 23, 2010...
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December 15, 2019  
Acute Care

Innovation in Interactive Patient Engagement

Nowadays, the term ‘healthcare innovation’ is becoming almost cliché. Everyone, it seems, is on the bandwagon to be known...
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December 1, 2019  
Acute Care

One Hospital’s Sentrics E3 Story to Patient-Centered Care

Seven years ago, Northern Westchester Hospital in Mount Kisco, New York, came to Sentrics Technologies with a challenge not uncommon to most hospitals....
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July 1, 2019  
Acute Care

The Connection Between Patient Education, Patient Satisfaction and Hospital Readmissions

Adequately preparing a hospital patient to transition to care at home is one of the most important deterrents to...
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March 5, 2018  
Acute Care

Want a Better Patient Experience? Take These 7 Steps

Everyone’s talking about it. What is the “it”? The “it” is how do we, as hospitals, improve our patients’...
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