Patient Experience
Patient Experience: The Past, The Pain, and The Promise
By Frank Fortner, CEO, Strategic Healthcare Connections I grew up in a time when so many of my friends’...
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The Path to Excellence in Person-Centered Care: The model for achieving Planetree Gold Certification
Today’s patient-consumers are no longer satisfied with the status quo when it comes to healthcare delivery. They want more...
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Thank You, Hospitals
No one knows better than our partner hospitals what an unprecedented year this has been. To the thousands of...
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How to Empower Patients to Play an Active Role in their Hospital Experience
Patients commonly complain that they feel both uninvolved and uninformed about the care process and their treatment. Fortunately, the...
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The Patient Experience of Tomorrow … Delivered Today!
Picture yourself walking around one of Disney’s theme parks, and you come to a section of the park called...
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Now More Than Ever, Hospitals Need to Focus on Patient Entertainment and Distraction
In the days before COVID-19, the day-to-day hospital patient experience was filled with plenty of opportunities to stay socially...
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Do TVs Really Matter to Patients? Why Upgrading to Smart TVs Improves Patient Experience
A day in the hospital can be long, boring and lonely without someone or something to break the monotony....
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Why Hospitals Must View Patients As Consumers
The American healthcare industry is known for many things—sadly, a pleasant patient experience isn’t always them. In large part,...
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Four Practical Ways Hospitals Can Improve Patient Experience
These easy steps can speed recovery, improve patient safety, and reduce readmission A patient’s perception of the hospital...
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5 Things To Know About Hospital Smart Rooms
Hospital smart rooms are disrupting traditional patient room designs. They also are transforming the traditional patient experience. The traditional...
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Three Ways Patients Want Hospitals to Improve The Patient Experience
Pick up any newspaper, turn on any TV or open any news web site and it is clear that...
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Top Patient Engagement Trends in 2020
It has been a decade since President Obama signed into law the Affordable Care Act – March 23, 2010...
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Innovation in Interactive Patient Engagement
Nowadays, the term ‘healthcare innovation’ is becoming almost cliché. Everyone, it seems, is on the bandwagon to be known...
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One Hospital’s Sentrics E3 Story to Patient-Centered Care
Seven years ago, Northern Westchester Hospital in Mount Kisco, New York, came to Sentrics Technologies with a challenge not uncommon to most hospitals....
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The Connection Between Patient Education, Patient Satisfaction and Hospital Readmissions
Adequately preparing a hospital patient to transition to care at home is one of the most important deterrents to...
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Want a Better Patient Experience? Take These 7 Steps
Everyone’s talking about it. What is the “it”? The “it” is how do we, as hospitals, improve our patients’...
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