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Patient Experience

June 15, 2019  
Acute Care

Patient Care Experience Improvements: Delivering What’s Important to Patients

A Beryl Institute study of 2,000 consumers uncovered some insight into the importance patients put on their patient care experience. A...
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September 1, 2019  
Acute Care

Patient Experience is Everyone’s Job (Not Just the CXO)

It’s been 12 years since the first chief patient experience officer (CXO) was hired. That was 2007 when Cleveland Clinic took the bold...
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May 3, 2018  
Acute Care

What Does It Take to Change the Patient Experience?

As hospitals look for ways to intersect people, processes and technology to improve outcomes, patient satisfaction and revenue, chief experience...
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December 28, 2017  
Acute Care

Putting Patients in Control: 4 Technology Tips to Create a Better Experience

Walk through most any new healthcare facility, and it is readily apparent: these buildings are a far cry from...
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June 1, 2016  
Acute Care

What’s the Beef? Patients Say Noise, Poor Communication

Noisy rooms and poor communication practices top the chart of patients’ most common hospital gripes, according to a survey conducted...
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February 18, 2016  
Acute Care

3 Proven Ways to Improve Patient Satisfaction

We scoured the internet to find what leading health professionals are currently suggesting to improve patient satisfaction, especially HCAHPS...
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